Delete your LinkRide account
You can delete your LinkRide account, and the data that goes with it, at any time. This page explains how, and exactly what is removed. It applies to the LinkRide app on Android and iPhone, published by LinkRide Technologies LTD.
In the app
This is the quickest way, and it takes effect straight away.
Open LinkRide and sign in, go to your Profile, then Settings, then tap Delete account and confirm.
Without the app
If you no longer have the app, email support@linkride.co.uk with the subject “Delete my account”. Send it from the email address your account uses, so we know the request is yours. We will confirm once it is done, within 30 days and usually much sooner.
If you are in the middle of a trip
An account cannot be deleted while a trip you are on is still under way or still being paid for, because the driver or passengers are relying on it. Finish or leave the trip first. The app tells you which trip is holding things up.
What is deleted
- Your profile: name, photo, bio and LinkRide ID.
- Your phone number, date of birth and travel preferences.
- Your trip history and notifications.
- Your emergency contact and trusted contacts.
- Your community memberships.
- Your vehicle details, if you drove.
- Your saved card, which is removed from Stripe.
- Your payout account, if you drove, which is closed at Stripe.
- Your sign-in, so the account cannot be used again.
Your profile stops being visible to other people as soon as the deletion runs.
What we are required to keep
- Payment and payout records, for six years after the tax year they fall in, because HMRC requires it.
- Identity verification outcomes, for five years, under money-laundering rules.
- Safety reports and suspension records, for as long as they are needed to protect other people.
- A short record that an account existed and was closed, so an account that was banned cannot simply be deleted and made again.
Messages you sent to other people stay in their copy of the conversation, shown against a deleted account rather than your name. Diagnostic logs are cleared on their usual 30 to 90 day cycle.
The full detail is in our privacy policy. For anything else, email support@linkride.co.uk.