Axiom Terms of Service

These terms govern use of Axiom, a client data portal operated by LinkRide Technologies LTD, a company registered in Scotland (company number SC872736), registered office 2/3, 48 West George Street, Glasgow, United Kingdom, G2 1BP (“Axiom”, “we”, “us”).

They form an agreement between us and the organisation that holds the account (“you”). If you are accepting them on behalf of an organisation, you confirm you are authorised to bind it. Where we have signed a separate written agreement with you, that agreement takes precedence over these terms to the extent they conflict.

1. What Axiom is

Axiom is a hosted portal in which you upload your own tabular data and get dashboards, exploration tools, exports, and reports that our staff review before they are sent to you. We provide the software and the review; you provide the data and decide what it is for.

Axiom is a separate product from the LinkRide carpool app, though both are operated by the same company. If your organisation runs a LinkRide community, Axiom can show that community’s completed trips as a data category — see the Axiom privacy notice for exactly what is and is not included.

2. Accounts and access

There is no public sign-up. We invite an organisation, and the person we invite sets a password and completes the organisation’s profile. You control who else has access and at what level, and you are responsible for what those people do with it.

Keep credentials secure and tell us promptly if you believe an account has been compromised. We may suspend an individual account we reasonably believe is being misused, and will tell you why.

3. Plans and limits

What your organisation can do — how many data categories you may hold, whether custom reports are available, and how often they may recur — is set by your plan. Plan limits are enforced by the product, and we will tell you before reducing anything your existing data depends on.

Axiom is currently provided without automated billing. Where fees apply they are as agreed in writing with you, and we will give at least 30 days’ notice before introducing or changing a charge that affects you.

4. Your data

You own it. Everything you upload, and everything generated from it, remains yours. We claim no ownership and acquire no right to use it for anything beyond running the service for you.

You grant us a licence to host, process and display that data strictly as needed to provide Axiom to you — including generating dashboards and reports, and letting our staff review a report before it is sent. That licence ends when the data is deleted.

What you are responsible for. You confirm that you have the right to upload what you upload, and that where it contains personal data you have a lawful basis under UK GDPR for us to process it on your behalf. You remain the data controller. We are your processor, and the terms governing that relationship are in our Data Processing Agreement, which forms part of this agreement.

Do not upload special category data — health, biometric, racial or ethnic origin, political opinions, religious beliefs, trade union membership, sex life or sexual orientation — or criminal offence data, without agreeing it with us in writing first. Axiom is not built for it, and agreeing it in advance is what lets us put the right safeguards in place rather than discovering the need afterwards.

5. Acceptable use

Do not use Axiom to:

• upload anything unlawful, or anything you have no right to hold;
• attempt to reach another organisation’s data, or to test our separation between tenants without our written agreement;
• probe, scan or overload the service, or work around a plan limit rather than asking us about it;
• resell or provide Axiom to a third party as your own product.

We welcome genuine security research. Email support@linkride.co.uk before you start, and we will not pursue anybody who reports a finding to us in good faith and gives us reasonable time to fix it.

6. What we undertake

• To provide Axiom with reasonable care and skill, and to keep your data separated from every other client’s.
• To keep backups sufficient to restore the service, and to apply the security measures described in the Data Processing Agreement.
• To tell you without undue delay if your data is affected by a security incident, and to help you meet your own obligations.
• To give you a way to export your data in a common format for as long as your account is open.

We do not promise uninterrupted availability. We are not currently offering a contractual uptime commitment, and we would rather say so than publish a figure we have not built the redundancy to meet. If you need one, talk to us and we will agree it separately.

7. Confidentiality

Each of us may learn things about the other that are not public. Both of us will keep them confidential, use them only for this agreement, and share them only with people who need them and are under equivalent obligations. This does not cover information that is already public, was already known, or must be disclosed by law — and where the law allows, we will tell you before disclosing anything of yours.

8. Intellectual property

Axiom, its software, design and documentation belong to us. These terms give you a right to use the service, not a right in it. Feedback you give us we may use freely to improve the product, without obligation and without it affecting your ownership of your data.

9. Liability

Neither of us excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

Subject to that, neither of us is liable to the other for loss of profit, revenue, business, goodwill, anticipated savings, or for indirect or consequential loss, however arising.

Subject to the above, each party’s total liability arising out of this agreement in any twelve-month period is limited to the greater of the fees paid by you in that period and £5,000. Where Axiom is provided without charge, that figure is the cap.

Nothing in this clause limits your obligation to pay fees due, or either party’s liability for breach of the confidentiality clause or for infringing the other’s intellectual property.

10. Term, termination and what happens to your data

This agreement runs until either of us ends it. You may end it at any time by telling us. We may end it on 30 days’ written notice, or immediately if you materially breach these terms and do not put it right within 14 days of being asked.

On termination you have 30 days to export your data. After that, offboarding deletes the organisation and all of its data, which is not reversible. Tell us before the 30 days are up if you need longer. We keep only what we are legally required to keep — invoicing records for six years after the relevant tax year — and the Data Processing Agreement sets out the rest.

11. Changes to these terms

We may update these terms. Where a change materially affects your rights or obligations we will give you at least 30 days’ notice, and if you do not accept it you may end the agreement before it takes effect without penalty. Minor changes take effect when published, with the date at the top updated.

12. General

Neither of us may assign this agreement without the other’s consent, except to a successor of substantially the whole business. If a clause is unenforceable the rest stands. A delay in enforcing a right is not a waiver of it. Nobody other than the two of us has any right to enforce these terms.

13. Governing law

This agreement is governed by the law of Scotland, and the Scottish courts have exclusive jurisdiction. Before starting proceedings, both of us will try in good faith to resolve the matter — email support@linkride.co.uk and it will reach someone who can.

Contact

LinkRide Technologies LTD, 2/3, 48 West George Street, Glasgow, United Kingdom, G2 1BP. support@linkride.co.uk